Refund Policy

Last updated: November 2026

We want you to be happy with every project. Here is how revisions, cancellations and refunds work.

Revisions first

If delivered work doesn’t match the agreed brief, tell us within 7 days and we will correct it at no extra cost. Most concerns are solved this way.

Cancellations

• Before work starts: full refund.
• After work has started: refund for the part of the work not yet completed.
• Milestone projects: completed and approved milestones are not refundable.

If we can’t fix it

If we are unable to correct work that doesn’t meet the agreed brief, we will refund the affected part of the project, up to the full amount you paid.

How refunds are paid

Refunds are made to the original payment method within 10 business days of approval. Payment provider fees may not be refundable.

To request a revision or refund, email hello@mungekardesk.com with your project details.