Frequently asked questions

Where are you based?

We’re based in Mumbai, India, and work with clients across North America, Europe and Australia. The time difference means much of your work can be done while you sleep.

How do I get a price?

Fill in our quote form. We’ll reply with a fixed price and delivery date, usually within one business day. Our starting prices give you a guide.

How do I pay?

Securely online by card or PayPal, in US dollars. Larger projects can be split into milestones.

Can I try you with a small job first?

Yes. For larger projects we recommend a small paid sample, so you can check our quality before committing.

What if I’m not happy with the work?

Tell us what doesn’t match the agreed brief and we’ll fix it at no extra cost. See our Refund Policy for details.

Is my data safe?

Yes. Your files are used only for your project and deleted after completion. We’ll sign your NDA on request. Read our Security & Confidentiality policy.

Do you use AI?

We use reputable AI tools to work faster, and every result is checked by a person before delivery. If you’d prefer we don’t use AI on your files, just let us know.

What file formats do you work with?

PDF, Word, Excel, Google Docs and Sheets, CSV, and common image formats such as JPG and PNG. We deliver in whichever format you need.

Can you handle ongoing work?

Yes. Ask about a monthly plan with a reserved block of hours at a reduced rate.